Basement Waterproofing Company
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MHIC #31127
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Floodbusters Basements Customer Reviews

Job Completion Survey

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

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Margaret F
Towson, MD 5 Stars
Sep 18th, 2021
We are very pleased with the excellent results of the installation of the custom-built Grate Drain™ basement drainage system by Floodbusters. The entire team at Floodbusters is courteous, professional, and responsive. We had many concerns and apprehensions about this project because it had to be done in a finished basement area. Mark, who first surveyed the situation, carefully inspected the area and was able to determine the exact location and extent of the drainage and pump system required to limit any unnecessary demolition. He also took the time to answer our many questions and provided material specs and video so that I knew exactly what this project entailed. Craig was able to schedule our project within our timeframe of availability and stuck to it! Charles and Dwayne arrived as scheduled and worked steadily and efficiently. Even the boss came on site to give a hand hauling debris. The team took care to protect and clean surrounding surfaces as they worked. The project was completed on time as promised.
We highly recommend Floodbusters for any of your basement waterproofing needs. Their responsiveness, timeliness, and attention to detail in workmanship will give you the confidence in a company that is reliable, trustworthy, and true to its mission in producing a high quality of service.
Gordon D Leary
Essex, MD 5 Stars
Sep 17th, 2021
Went over and beyond my expectations. They even finished the job on a Sunday!
Valerie m
Baltimore, MD 5 Stars
Sep 13th, 2021
This company will treat you like family. Feel free to ask any questions. They will do the best work that you need to be done and no more.
Alicia H.
Fort Washington, MD 2.5 Stars
Jun 23rd, 2021
I had a curtain drain place in my back yard. The first one was poorly installed and did nothing to drain the water; therefore, it had to be reinstalled. The final iteration seems to be working fine. There has to be a significant storm to know if it is a success.

During the second attempt to install the drain, Craig and Rick attempted to place gray, and tan sand over the drain. I protested that idea; knowing that any type of sand would only wash into the drain. They did not have what was needed to install the drain, and had to set up another install date. When Craig and Rick returned the final time to reinstall the drain, I specifically told Craig several times that I did not want the discolored sand left anywhere in my yard. He disrespectfully disregarded my wishes and placed the sand along my fence line anyway and left. For that I will never recommend their service to anyone else, or ever recruit them for any new work. I am a firm believer that you teach people how to treat you. You can not disrespect my home, and I pay you to do so. No thanks.
Faye B
Baltimore, MD 5 Stars
Feb 25th, 2021
I am pleased with the professionalism and quality of work provided by Floodbusters.
Bob M
Silver Spring Md 5 Stars
Sep 23rd, 2020
The price was extremely fair and the work performed was done professionally. We would definitely recommend them.
Ellicott City 4.5 Stars
Jul 3rd, 2020
Work was very professional. So far satisfied with job. They did good work considering my crawlspace was very tight! Thanks Dwight and Larry
Frank W.
Parkville, MD 5 Stars
Jun 29th, 2020
My experience with Floodbusters, Inc. has been pleasurable. My wife and I were looking for a new sump pump to be installed in our home. Mark, the sales representative, came by first. He displayed a congenial attitude, was very knowledgeable and accommodating to our requests. Larry, Dwight and Ronnie arrived a few days later. I must say they are extremely efficient in their installation of the sump pump. I highly recommend their services.
Hurlock Nancy
Baltimore, MD 5 Stars
Jun 16th, 2020
Very impressed with the men . They worked so hard and there was no talking or goofing around at all. Stayed focused on their job like professionals. Larry ,Ronnie and Dwight
Dennis butler
New Carrollton, MD 5 Stars
Jun 10th, 2020
Larry Ronnie Dwight did Awesome job would recommend
Nottingham Md, 21 5 Stars
May 27th, 2020
Everything everything was excellent
william c
Clinton, MD 4.5 Stars
Sep 27th, 2019
Baltimore, MD 5 Stars
Sep 11th, 2019
Great company to do business with. Great people, great price, and I couldn't be happier. Rick stands behind his work and made sure I was completely satisfied. Thank you to everyone there. I would highly recommend!
Kenny B
Baltimore, MD 5 Stars
Aug 21st, 2019
Great job all the way very happy
Carlos H.
Upper Marlboro, MD 0 Stars
Jul 16th, 2019
Great first phone call
Service was outstanding good clean up
Overall Great job
Michele H
Baltimore, MD 5 Stars
Jun 22nd, 2019
This company is the most honest, thorough, professional business I've ever contracted with. The necessity to address issues in the entire project was explained to me so I could understand exactly how it would be done to correct the problems I was having. The contract was written down in great detail. The technician didn't pressure me to do anything extra. The employees went over the contract when they arrived. They worked without one complaint about having to do so around some obstacles. They were extremely nice. The follow up is amazing. My questions and concerned attended to immediately. I am SO glad I chose them.
Karen R
Baltimore 5 Stars
May 31st, 2019
Everyone I dealt with at Floodbusters from the initial call onwards was amazing! Larry offered quality workmanship and Wanda (in the office) is my new best friend. Great Communication each step of the process
Steve B.
Essex, MD 5 Stars
May 9th, 2019
This is Steve B. from Essex, Md. There was one very important point that I neglected to include in my review from April 22, 2019. Before Floodbusters installed my brand new drain and before Floodbusters installed my brand new sump pump and new dehumidifier in my basement and new PVC piping in my backyard, my basement flooded heavily twice and I was very concerned and I did not know what to do to fix this serious problem because of my limited budget! Fortuneately, a friend told me about Floodbusters and since then my prpblems have been solved and I am very happy about that. Plus, I found out that their prices are very reasonable which is very important for me since I have a mortgage and a limited budget! After Floodbusters finished their work in June of 2017 and after Floodbusters did their first AMS (Annual Maintenance Service) at no cost to me in June of 2018, my basement has not flooded in 23 months or almost two years. That is because Floodbusters (and Rick the owner) does great work. If you need basement waterproofing or any other waterproofing or a new sump pump or a new drain installed etc., then your first and only call should be to Rick or Wanda at Floodbusters. They will do excellent work for you! Steve B.
Steve B.
Essex, MD 5 Stars
Apr 22nd, 2019
Floodbusters is a great company! Floodbusters installed a brand new drain in my house in June of 2016. Also in 2016, Flood busters installed a brand new sump pump with a garden hose for drainage and a dehumidifier to keep my basement cool. Then, in 2017, Floodbusters did my first year of Annual Maintenance Service at no cost to me! Rick, the owner of Floodbusters, has always done excellent work and has always gone the extra mile for me. And, Wanda, who works in Floodbuster"s office, has always been very kind and very helpful to me and is a great example of Floodbuster`s excellent customer service. I would highly recommend that you call Floodbusters first if you need a new drain or a new sump pump or for any other service that Floodbusters provide.
Robert O
Baltimore, MD 5 Stars
Apr 19th, 2019
Fantastic service, including follow up where a wall leak was plugged -- that's backing your guarantee in a way other companies often fail. Thank you all!
Lester S.
Clinton, MD 5 Stars
Apr 5th, 2019
Mr. Dixon was excellent. There was a difficult issue that he tackled as well as checking to make sure things were running well inside and outside before leaving.
Rachel B.
Severn, MD 5 Stars
Jan 14th, 2019
Everyone was very nice & professional.
Robert O
Baltimore, MD 4.5 Stars
Dec 13th, 2018
Work completed in 6 hours by very courteous employees, and appears to be a high-quality job. Service did not include putting appliances back into place, and reconnecting utility tub and washer. Flexible payment options. Price was a little higher than some others, but it's worth paying for quality.
Terri Sobus
Baltimore, MD 5 Stars
Oct 5th, 2018
I have been a customer since 1997. They never disappoint me. I needed service and Craig set up the appointment and followed up. Charles did the work and could not have been a better tech. Very clean and knowledgeable. Thank you again
Hernan Sznajderman
Reisterstown, MD 5 Stars
Jul 28th, 2018
They were amazing to work with and now I feel safer that there won't be any issues with the basement flooding.
Christoper D

5 Stars
May 3rd, 2017
Cockeysville, MD 5 Stars
Apr 22nd, 2017
Knowledgable, fast, clean. Thank you.
Bob O
Essex, MD 5 Stars
Mar 31st, 2017
Have one hell of an iron ore issues, these guys take care of me twice a year. Very professional!
Wayne E
Baltimore, MD 5 Stars
Mar 30th, 2017
Rick and his crew are very professional and great to work with. Very satisfied with all phases of the job.
Nottingham, MD 5 Stars
Mar 26th, 2017
The whole experience was better than expected. Everyone we encountered was very professional. We experienced a problem after the job was completed and the owner addressed the issue immediately. We would heartily recommend this company.
Daniel B.
Catonsville, MD 5 Stars
Mar 15th, 2017
I have been very happy with the new drain system in my basement. The installation was efficient, thorough, with excellent attention to detail, and excellent respect for my property. I have no water at all in the basement since installation. The staff are professional, friendly, easy to reach and quick to respond. I would highly recommend Floodbusters for any basement water problem.
Catherine S
Pikesville, MD 4.5 Stars
Mar 14th, 2017
My experience was awesome
K. A.
Baltimore Md 21229 4.5 Stars
Mar 14th, 2017
Great company. Reliable and efficient service. They work with you concerning any needs. So far so good.
JR Barnes
Baltimore, MD 5 Stars
Mar 12th, 2017
A. Cjakowski
Cheverly, MD 5 Stars
Mar 7th, 2017
Great service, and a great price as well. HIGHLY RECOMMENDED!
James B
Perry Hall, MD 5 Stars
Mar 6th, 2017
Thought you were supposed to come to my house after one year to see how the water was flowing Haven't heard anything in over a year
Katina B
Potomac, MD 5 Stars
Mar 6th, 2017
Very pleased with the knowledge and service of this company along with the willingness to make all work perfectly
Cicely D.
Rosedale, MD 5 Stars
Dec 30th, 2016
John Carrick
Olney, MD 4 Stars
Posted on Home Advisor
Nov 4th, 2016
Customer Service:5.0
Value for Money:4.0
Project: Install or Replace Foundation Drains
Gary Rowe
Havre De Grace, MD 5 Stars
Posted on Home Advisor
Jul 14th, 2016
Customer Service:5.0
Value for Money:5.0
Project: Install or Replace Foundation Drains
This review starts 26 years ago. I was a new homeowner with a damp basement and a new father with a five-month-old daughter. Rick was a young guy that had just formed a new company called Floodbusters. I hired his company to put a French drain in my basement. What I remember are; his company showed up when they said they would, they stopped using the jackhammers to bust up the basement floor while my daughter took her nap, rather than disconnect the well tank and hot water heater it was agreed to tunnel under them to complete the drain system, and I was satisfied with the finished product. About a year ago we started getting water in the basement. So (can't resist) who was I gonna call? Floodbusters was still in doing work in this area. Short story - They sent an estimator out to look at my problem. Neither FloodBusters or I had a copy of the original bill which showed they actually did the work and specified the warranty period. Rick came out to meet with me and discuss the situation. We reached a compromise agreement in which he would correct the problem for less than he would normally charge, and substantially below the rates quoted by the other companies that came out. His company showed up when they said that they would, my daughter takes naps at her own house now, the well and hot water tanks were moved to break up the floor and drill weep-holes in the block wall. There have been two heavy rains now and no signs of water. I'm satisfied with the finished product. It's so refreshing to do business with a man of integrity who provides a quality product. I would definitely recommend that you call FloodBusters.
William U.
Bel Air, MD 5 Stars
Posted on Home Advisor
May 24th, 2016
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace Foundation Drains
Comments: I have no complaints whatsoever. Fast, efficient, kept me up to date, and cleaned up all work areas.
Elizabeth M.
Baltimore, MD 5 Stars
Posted on Home Advisor
May 1st, 2016
Quality: 4.0
Customer Service: 3.5
Value for Money: 2.5
Review by in ,
Project: Repair a Concrete Foundation
Comments: the men who came were wonderful.
Tyrone D
Capitol Heights, MD 5 Stars
Posted on Google
Apr 13th, 2016
I used Floodbusters service to help fix water seeping into my basement and I was pleased with their work, customer service, and dedication to the project. The staff was friendly and they welcome questions about the work they were doing, as well as letting me know about the mechanics of how outside water enters basements. Part of my project had a difficult area that need to be worked on (underneath my basement steps), and it required a couple of visits to completely make sure the job was done correctly. Rick even stopped by to help with the work and to make sure I was pleased with the work being provided. I was very appreciative of that. I would definitely use and recommend Floodbusters because of their work performance and their price. I did regular market research before choosing Floodbusters and they’re technique to fixing my problem was similar to the other businesses, but their quote was the best compared.
Audrey E.
Baltimore, MD 5 Stars
Posted on Home Advisor
Apr 9th, 2016
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace Foundation Drains
Comments: Excellent service
Silver Spring, MD 4 Stars
Posted on Home Advisor
Apr 1st, 2016
Quality: 4.0
Customer Service: 4.0
Value for Money: 4.0
Project: Waterproof a Basement or Foundation
Comments: They completed work in time and the proposal was cost effective
Ryan L
Baltimore, MD 5 Stars
Posted on Home Advisor
Mar 31st, 2016
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Waterproof a Basement or Foundation
Comments: I got a very knowledgeable person to give me a fair estimate. The work was done right and quickly (1 day).
Daniel B
Catonsville, Md 5 Stars
Posted on Google
Feb 29th, 2016
I am pleased to give a great review of Floodbusters. I had a new perimeter drain system installed in my basement. The crew was terrific: explained what they were going to do before they started, and kept me informed during the project. The work was done efficiently and carefully, and the crew cleaned up as they went, with great respect for my property. Follow-up inspection was great, with adjustments done without question. I have had absolutely no problem with water in the basement since this system was put in. The price was the best of four separate estimates. My brother had a similar system put in several years earlier, and he highly recommended Floodbusters, and I am very pleased that I had this work done by them. I highly recommend them. They also do an annual inspection of the system, so I feel in good hands.
Ed Springer
Perry Hall, MD 5 Stars
Posted on Google
Feb 26th, 2016
My whole experience with Floodbusters was good from the estimator/salesperson through the actual work to the owner Rick making a follow-up call after job completion to make sure everything was satisfactory. The workman doing the labor were courteous, professional and hardworking. The only complaint was that they should have covered things in the basement to protect them from some of the dust during jack hammering
Floodbusters' was not the lowest estimate I received but I am happy I went with them. I got a good job at a fair price.
I believe I will be saying the same thing when all this snow melts as I feel confident Floodbusters will keep my basement dry through the melting snow! Ed Springer Perry Hall, MD
sheela luhar

5 Stars
Posted on Google
Feb 22nd, 2016
Excellent job done each time. Good warranty on work has been given and when called for repairs they are prompt on reply. I would definitely recommend to anybody.
Byron Bracey

5 Stars
Posted on Google
Jan 31st, 2016
My wife and I are very satisfied with Floodbusters, Inc. We are impressed with the great workmanship and professionalism. We would not hesitate to recommend Floodbusters, Inc. Job Well Done!!!
Floodbusters Basements 410-204-2527 $$

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Floodbusters Basements Reviews
4.5 Stars
4.69 out of 5 stars based on 68 customer reviews.

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